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Email: Customer Service Dep. service@missyheels.it
EXCHANGE & REFUND
Cancel Order
How to Cancel an Order
  • 1.How to cancel an unpaid order

    If your payment of an order has not been made yet, you may  cancel it by clicking "Cancel order" in your account at  Missyheels.it.

    If your order has not been paid in 40 days, it will be  cancelled automatically.

  • 2.How to Cancel a paid Order

    We understand that ordering an item for your special occasion is an  important undertaking, and our cancellation policy was created with this in mind.  However, it is important to note that our shoes are made to order. Once the  shoemaker process has begun, the materials cannot be reused.

    The good news is that after placing your order, there is still time to change  your mind. Please refer to our cancellation policy below for details.

    Our Cancellation Policy:

    For All Standard Size  Shoes: 

    1. Orders  cancelled within 12 hours of payment confirmation will be eligible for a full  refund.
    2. Orders cancelled 12 - 24 hours after payment confirmation will be eligible  for a partial refund consisting of the full shipping cost and 60% of the  product purchase price.
    3. Orders cancelled 24 - 48 hours after payment confirmation will be eligible  for a partial refund consisting of the full shipping cost and 40% of the product  purchase price.

    4. Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

    5. Once your order has been shipped, it can no longer be cancelled.